Introduction
Our relationship with you is very important to us. We are sensitive to protecting the private information that you provide to us. We also want you to have the opportunity to receive interesting and useful information about Pompeche.com.au and our products and services. This Privacy Policy sets out how we obtain, store, and use your personal information when you use or interact with www.pompeche.com.au or any other website owned or operated by us, when you interact or communicate with us via email, social media, "live chat," or when we otherwise obtain or collect your personal information. By using our website, interacting with us, or sharing your personal information with us, you are accepting and consenting to the practices described in this Privacy Policy and in our Terms of Service, which can be found here. If you do not agree to this Privacy Policy and the Terms of Service, please do not use this site.
You are not required to submit any information to our website. However, without providing certain requested information, you may be unable to place an order or access certain features of our website, including the Fitting Room. Please read this Privacy Policy carefully. We recommend that you print a copy of this Privacy Policy and any future versions in force from time to time for your records.
Collection of Information About You
Each time a user visits our website, certain usage and navigation information is collected by our servers. This information is aggregated and anonymous. It gives us details such as the number, frequency, and duration of visits to each webpage, which helps us improve the content and navigation features of our website. We also use “cookies” on our site. Cookies are small pieces of information that our server places on a visitor’s hard drive to enable that person to use our site more easily. For example, we place a cookie on your computer when you visit our site. The next time you visit using the same computer, our server will recognize the cookie and your personal preferences.
If you would like to opt out of accepting cookies altogether, you can generally set your browser to not accept cookies or to notify you when a cookie is sent, giving you the chance to decide whether or not to accept it. However, certain features of our website or other services may not work optimally if you delete or disable cookies.
We collect personal information about you when you provide it to us, such as through your use of our website and its features, when you contact us directly via email, phone, in writing, or via social media, when you order goods and services, when you use any of our other applications, and through other means by which you provide personal information to us.
The types of information we collect may include the following:
- Name
- Email address
- Postal address
- Phone number
- "Live chat" or a similar internet-based chat feature
- Payment information (e.g., credit or debit card details)
- Information about your computer (e.g., IP address, browser type)
- Information about how you use our website (e.g., which pages you viewed, the time you viewed them, and what you clicked on)
- Information about your mobile device (such as your geographical location)
Information we obtain from third parties generally includes your name and contact details, but may also include any additional information they provide to us. This could include some or all of the information listed above. We may also obtain personal information from certain publicly accessible sources, including (but not limited to) the electoral register, online customer databases, third-party lists, directories, media publications, social media, and other publicly accessible sources.
When you place an order, submit your account information, or participate in Pompeche.com.au promotions or surveys, we collect personal information such as your name, email address, and mailing address. Pompeche.com.au will use your information to process and fulfill your order. Additionally, your email address may be collected at various points within the website (including when you place an order) so that we can send you necessary email messages related to your order, such as order and shipping confirmations.
Use of Your Personal Information
At Pompeche.com.au, we understand and recognise that we must maintain and use customer information responsibly. We maintain records of your purchase history, product interests, any customer service interactions, and other details that may help us improve your shopping experience. Analytics such as website use and traffic patterns are also considered to help us improve the design of our website, the products we make, and the exclusive services we offer.
Pompeche.com.au does not rent or sell your email address to others. We do not store or share credit card information with third parties, except for the purpose of processing your order payment and as required by law.
If you choose to access a third-party website linked to our website, you do so at your own risk. We are not responsible for how these outside parties may collect, use, protect, or disclose the information you provide them. Please refer to the privacy policies of these third parties. The inclusion of one or more links on our website does not imply endorsement of the linked sites or services by us or our affiliates.
Pompeche.com.au never stores or saves pictures taken by our sizing app. All measurement calculations take place natively on your phone. To better understand our customers’ body types and preferences for particular styles, we may collect and analyse aggregated, anonymous measurement, size, and shape information about our users and their purchases. The anonymous, aggregated data we may collect could be used in various ways, including improving the performance of our products and understanding more about the relationships between body shapes, sizes, and style preferences. In the future, we may share such aggregated, anonymous information with third-party partners. By providing your personal information to us, you consent to the collection and use of such anonymous, aggregated data.